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Building & Retaining Customer Relationships
Course Code: 6494
          

DELIVERY METHOD:

Self-Paced Online
LOCATION, DATE,
TIME & INSTRUCTOR:
# of CREDITS:
0.25
COST:
$95

Program Description:

This AIB course provides a systematic method for establishing a portfolio of new and existing clients. Participants learn to create useful sales tools, and identify opportunities to sell additional products and services using need-based selling techniques.

After successfully completing this course, the student will be able to:

  • Describe the benefits of utilizing a client portfolio system
  • Create a paper-based client portfolio system categorized by clients with high, medium, and low need for additional products and services
  • Effectively use a Client Profile Sheet, Client Conversation Register, and Portfolio Tracking Sheet to identify and track existing and additional
    products and services for clients
  • Segment for easy access during focused sales campaigns and promotions
  • Use client portfolios to increase cross-sell opportunities by using needs-based selling techniques
  • Develop a script using key components for the first sales calls to portfolio clients

Who Should Attend:

Personnel who currently sell bank products to clients.

HOME     177 E. Silver Spring Drive, Suite 201     Whitefish Bay, WI 53218-4703         TEL: 414.332.6468     FAX: 414.332.6478         info@cftncs.org