Program Description:
This course offers valuable information on ten
regulations that directly affect the responsibilities of
Customer Service Representatives in most financial
institutions. The regulations have been divided into four
categories: Privacy and Security, Deposit, General Account
Inquiry, and Equal Treatment.
After Completing this Course, Students Will Be Able to:
- Explain their responsibility in complying with the privacy and security regulations by using and filing appropriate BSA and OFAC reports, describing accounts that pose risks to the bank under the USA PATRIOT Act, and explaining the privacy issues that impact customers under Privacy for Customer Contact Personnel
- Explain their responsibility in complying with the deposit regulations by describing hold policies under Regulation CC, account disclosures and inquiries under Regulation DD
- Explain their responsibility in complying with general account inquiry regulations by describing the effect of Regulation D on the function of various account types, and the process of customer notification to the bank under Regulation E
- Explain their responsibility in complying with the equal treatment regulations by using best practices to avoid discriminating against customers in lending activities under ADA, and providing public information under CRA.
Who Should Attend:
Customer Service Representatives who need a thorough
knowledge of the regulations that affect bank policies and
procedures.
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