Program Description:
This course offers valuable information on ten
regulations that directly affect the responsibilities of Call
Center Representatives in most financial institutions. The
regulations have been divided into four categories:
Privacy and Security, Deposit, General Account Inquiry,
and Equal Treatment.
After Completing this Course, Students Will Be Able to:
- Explain their responsibility in complying with the privacy
and security regulations by using and filing appropriate
BSA and OFAC reports, describing accounts that pose
risks to the bank under the USA PATRIOT Act, and
explaining the privacy issues that impact customers
under Privacy for Customer Contact Personnel
- Explain their responsibility in complying with the
deposit regulations by describing hold policies under
Regulation CC, account disclosures and inquiries under
Regulation DD
- Explain their responsibility in complying with general
account inquiry regulations by describing the effect of
Regulation D on the function of various account types,
and the process of customer notification to the bank
under Regulation E
- Explain their responsibility in complying with the equal
treatment regulations by describing consumer notices
and information sharing under FCRA, and using best
practices to avoid discriminating against customers in
lending activities under ADA
Who Should Attend:
Call Center Representatives who must effectively
demonstrate a thorough knowledge of the regulations
that affect bank policies and procedures.
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