Program Description:
This course offers valuable information on eight
regulations that directly affect the responsibilities of
tellers in most financial institutions. The regulations have
been divided into three categories: Privacy and Security,
Deposit, and Equal Treatment.
After Completing this Course, Students Will Be Able to:
- Explain their responsibility in complying with the
privacy and security regulations by using and filing
appropriate BSA and OFAC reports, and describe the
privacy issues that impact customers under Privacy for
Customer Contact Personnel
- Explain their responsibility in complying with the
deposit regulations by describing hold policies under
Regulation CC, and describing the effect of Regulation
D on the function of various account types, and the
process of customer notification to the bank under
Regulation E
- Explain their responsibility in complying with the equal
treatment regulations by using best practices to avoid
discriminating against customers in lending activities
under ADA, and providing public information under CRA
Who Should Attend:
Tellers who must demonstrate a thorough understanding
of the regulations specific to the responsibilities that are
part of the day-to-day job functions.
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