Program Description:
Teams in the modern workplace may include members from as many as four different generations. For a team to work effectively, its manager must understand generational distinctions. Individual team members may subscribe to different values, practice different work habits, or seek different goals. Lessons in this course cover the benefits and challenges of teaming silent generation, baby boom generation, Generation X, and Generation Next employees.
What is covered in this course:
The Cross-generational Team
- Recognize the value of learning about cross-generational teams.
- Identify characteristics of cross-generational teams.
- Identify issues that cross-generational teams face.
- Identify characteristics of environments that support cross-generational teams.
Helping the Team Function Effectively
- Recognize the importance of helping cross-generational teams function effectively.
- Identify areas in which protocols must be established to guide team interactions.
- Identify ways to motivate a cross-generational team.
- Analyze a business scenario to evaluate whether appropriate strategies were used to motivate a cross-generational team.
Overcoming Challenges
- Recognize benefits of overcoming challenges to cross-generational team success.
- Match challenges to effective interaction on a cross-generational team with corresponding groups of experienced team members.
- Apply strategies in business settings to help experienced employees interact effectively on cross-generational teams.
- Match challenges to effective interaction on cross-generational teams with corresponding groups of younger team members.
- Apply strategies in business settings to help younger employees interact effectively on cross-generational teams.
- Identify potential work-style conflicts that can occur on cross-generational teams.
- Apply strategies in business settings to help team members resolve cross-generational conflicts.
Who Should Attend:
Bank managers, supervisors, team leaders, and others in ledership roles.
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