Program Description:
This course deals with the characteristics and needs of the two youngest generations in the work force--Generations X and Next. These two generations have quite different attitudes toward work and career development. The first lesson identifies the needs of younger people with regard to their unique position in modern markets, desire for flexibility, desired work rewards, and career development opportunities. The second lesson focuses closely on Generation X. This generation's work traits, personality traits, and potential workplace conflicts are examined. A separate "threaded" topic shows a Gen X employee's behavior in a protracted work scenario. The third lesson looks closely at the youngest group of workers--Generation Next. Separate topics look at this generation's work traits and career potential. The last "threaded" topic shows a Generation Next worker interacting with others in a protracted work scenario.
What is covered in this course:
The Coming Challenge
- Recognize the value of providing career benefits to younger workers.
- Identify solutions unique to managing Generation X and Generation Next workers.
- Apply management techniques to provide job flexibility for Generation X and Generation Next workers in a given scenario.
- analyze job-related rewards as ways to motivate Generation X and Generation Next employees in a given workplace scenario.
- Choose methods to help steer the careers of Generation X and Generation Next workers.
The Special Challenges Posed by Generation X
- Recognize the value of understanding the special needs of Generation X.
- Identify the historical factors that had an impact on Generation X.
- Identify the characteristics of Generation X employees.
- Apply techniques to develop Generation X workers in business settings.
- Apply techniques to resolve Generation X conflicts in a given workplace scenario.
- apply techniques for interacting with Generation X employees in a given workplace scenario.
The Special Challenges Posed by Generation Next
- Recognize benefits of working with Generation Next.
- Identify elements of the historical background of Generation Next.
- Identify the characteristics of Generation Next employees.
- Apply techniques to develop Generation Next workers in a given workplace scenario.
- Identify areas of potential for bringing out the best from Generation Next employees.
- Apply techniques for interacting with Generation Next workers in a business scenario.
Who Should Attend:
Bank managers, supervisors, team leaders, and others in ledership roles.
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