Content:
- Consumer financial needs and matching
products
- Retail financial institutions’ charters
and organization
- Types of deposit and lending services
- Customer service operations and
support departments in retail financial
institutions
- Factors that contribute to organizational
profits
- The Federal Reserve System
- Regulatory and supervisory controls
- Agencies that insure deposits of retail
financial institutions
Who Should Attend:
Anyone who is
new to retail banking or wants a broader
understanding of financial institutions,
including tellers, customer service
representatives, personal bankers and
managers.
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