Program Description:
This AIB course provides tips and reminders to
enhance customer service focus by using an action
plan and tracking form. Participants use a variety of
exercises and group activities to define basic customer
service skills and examine how the use of those skills
adds to the personal and professional productivity
levels of the participants. Participants can use a
worksheet to chart their own customer service skills.
After successfully completing this course, the student will be able to:
- Identify and use basic customer service skills in the
current workplace environment
- Understand how individual perspectives impact customer service
- Isolate personal symptoms of stress and the possible impact of those on service levels
- Connect three areas of communication and listening to clarify the intended message
- Apply customer skills to interactions with angry or difficult customers
Who Should Attend:
All levels of employees.
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