Service Excellence(BAI)             

Course Code: 093

Content:

• The importance of customer service
• The communication process
• The value of face-to-face interactions
• Effectively using the telephone to communicate
• Techniques for interacting with diverse customers
• Techniques for handling challenging situations
• The role of technology in customer service
• The importance of effectively working with internal customers
  

Who Should Attend:

Anyone who has direct or indirect contact with consumers.