Program Description:
This AIB course prepares new and potential
supervisors to become better managers of personnel
by addressing fresh insights on proven supervisory
approaches required of today’s successful managers.
After successfully completing this course, the student will be able to:
- Set objectives, make decisions, and manage stress,
time, and change
- Explain the benefits of training and development
- Develop effective communication and
interpersonal skills
- Interview, select, appraise, and compensate employees
- Respond to grievances, conduct disciplinary actions, handle conflict, and supervise
problem employees
- Explain how supervisors use the new tools such as virtual teams, virtual organizations, e-mail, cellular
phones, PDAs, and wireless Internet connections
- Meet today’s challenges of diversity, safety and health, ethics, quality management, and
organizational change
Who Should Attend:
Supervisors who have little formal knowledge of
supervision.
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