Program Description:
This recently revised AIB course focuses on the skills
new tellers need in today’s banking industry. The
course reflects the changing responsibility of a teller
and includes the most relevant compliance regulatory
information.
After successfully completing this course, the student will be able to:
- Describe the basic functions of the banking industry
- Define the teller’s responsibility in banking
- Explain and perform a variety of daily transaction procedures
- Demonstrate quality customer service
- Identify counterfeit currency and recognize the tricks used by con artists
- Complete Currency Transaction Reports and Suspicious Activity Reports
Special Features
- A pre-test to gauge your skills, so the instructor can adjust the course accordingly
- Exercises to measure performance in everyday activities
- Role playing, checklists, quizzes, and illustrations
- Numerous visual aids for classroom use
- Student handbook as a reference tool to be kept at the teller window
Who Should Attend:
Entry-level tellers
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