Program Description:
This AIB course prepares participants to write effective
correspondence. It introduces a four-step writing process
of planning, drafting, revising, and polishing memos and
letters. Participants will apply their new skills in many brief
exercises and in redoing a sample of their own writing.
After successfully completing this course, the student will be able to:
- Identify common barriers to writing effectively
- Describe a four-step process to write business correspondence
- Plan correspondence by analyzing the purpose and audience
- Use three principles of clarity to revise and improve writing drafts
- Describe special considerations in different formats including faxes and e-mail messages
Who Should Attend:
Personnel who write business correspondence such as
letters to customers, memos, faxes, and e-mail messages.
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