Program Description:
This fast-paced, all inclusive workshop covers every aspect of succeeding at leading the tellers to excellence. Think it's time to shape your tellers into Sales and Service Stars? Want to see more enthusiasm, an end to balancing problems, extraordinary service providers, adherence to audit and regulatory issues? This is the workshop for you and your teller supervisors!
This 2-Hour Webinar Covers:
- Self-Management: Self-Control
- Established Values: Firm Principles
- Goal Setting: Focus on Results
- Self-Development: Open to Learning
- Problem Solving: Analytical Approach
- Innovative Courage: Liberator of Ideas
- Winning Ways: Persuading of Others
- Leadership: True Leader Skills
- Managing Situations: Organizing
- Developing Others: Teaching
- Team Building: Developing Teamwork
- Feedback: Self Critical
Plus frequent question and answer sessions throughout this presentation.
Who Should Attend:
Anyone who trains or leads your tellers and others you expect to have step into the role of teller supervisor!
Presenter:
Honey Shelton brings the best of both worlds to her speaking and training engagements. She has 25 years of experience as a training and quality improvement consultant for banks and banking associations across the country. Most recently Honey spent the last three years as Executive Vice President/Chief Retail Banking Officer with First Victoria National Bank. Today as Executive Vice President, Chief Operations Officer for FC Holdings, Inc. she oversees HR, Training, Facilities, IT, Deposit Operations and Branch Support. Formed in 2005, FC Holdings, Inc. is a fast track multi-bank holding company in Texas with assets in excess of $700 million and employees 300+ people.
Nationally recognized as an outstanding speaker, over a half million bankers have participated in programs Honey has presented. Her depth of knowledge, enthusiasm, and compelling personality has left her lasting mark on InterAction Training Systems, Inc. (ITS), the firm she founded in 1983.
As a graduate of the School of Bank Marketing from the University of Colorado, she realizes the value of quality education. Honey invests time as a faculty member for banking schools around the country. She is a repeat presenter for most of the state banking associations.
Honey continues in her own personal pursuit of excellence. She has obtained certification in Reality Therapy from the William Glasser Institute as well as certification from the Training and Development Program at Texas A & M.
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