Program Description:
The safe deposit operation is a unique, fast-changing service in the financial industry. It is the only service in which the value of a customer’s assets is not known to members of your staff. As a result, every vault transaction can lead to considerable liability. Effective procedures and sound daily practices can counteract and minimize the risk.
This seminar covers the “nuts and bolts” of day-to-day operating procedures in your safe deposit area.
This two-hour course covers :
- What 5 types of identification are needed on every new box rental?
- What liability exists if access is allowed “before or after” lobby hours?
- What 9 items must be included in a “new Safe Deposit Renter’s Kit”?
- What are the 4 different styles of box rental contracts?
- What 10 steps must be followed when a renter closes a box?
- Who should handle the renter’s key and container during a box access?
- What 10 steps must be followed when granting access to a box?
- Why must safe deposit keys be maintained under strict control?
- What are the 4 most important key control procedures?
Plus frequent question and answer sessions throughout this presentation.
Who Should Attend:
This informative program is designed to update safe deposit supervisors, full time and relief vault attendants, auditors, branch managers, cashiers, training directors and new accounts personnel.
Presenter:
David P. McGuinn, President of Safe Deposit Specialists, speaks nationwide for financial associations in more than 40 states. Dave is often referred to as the safe deposit “GURU” of the United States. He is a former Senior Vice President and Cashier with over 30 years of banking experience and has trained over 100,000 safe deposit employees. He has served the safe deposit industry as President of the American, Texas and Houston Safe Deposit Associations.
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