Program Description:
Often supervisors are the emerging leadership at the institution. Invest in success and enroll them today in this dynamic and highly motivating workshop. Rapid change, flatter organizational structure, and cross-functional responsibilities require today’s supervisors to respond to a number of unique challenges. Using a proven model ITS calls Coaching Choices you’ll discover how to implement techniques, tactics, knowledge and skills that help you, the financial institution and your staff succeed in a competitive arena.
This two-hour course covers:
- Building a plan around what you want and need to have happen!
- Reducing costs associated with turnover and outages
- Increasing results of cross-selling
- Communicating observations effectively
- Encouraging positive behavior and results
- Assisting staff to higher levels of responsibility
- Refining your supervisory skills in providing constructive feedback
- Resolving conflict among staff
- Elevating the level of customer service
- Improving listening skills
- Using and communicating positive reinforcement
- Identifying blocks to successful performance
- Managing time constraints and staffing concerns
- Using recognition and incentives as powerful tools
- Setting boundaries and imposing consequences
Who Should Attend:
Trainers, supervisors, assistant supervisors, anyone with responsibility for supervising others.
Presenter:
Honey Shelton, founder of InterAction Training Systems (ITS), has provided training to over a quarter-million professionals. She brings the best of both worlds to her training sessions. From 2004 to 2007, Shelton served as executive vice president of Texas’ second oldest independent bank where she oversaw retail operations, marketing, and training. This enabled her to see up close what is happening in the trenches. Plus, she has the depth of knowledge that comes with 20 years’ experience as one the nation’s leading seminar presenters.
Prior to founding ITS in 1983, Shelton served as vice president of marketing and an executive committee member for a major holding company bank in The Woodlands, Texas. During her 15 years in banking, Shelton began developing a passion for training others to succeed.
As a graduate of the School of Bank Marketing from the University of Colorado, she realizes the value of quality education. Shelton invests time as a faculty member for banking schools around the country. She is a repeat presenter for most of the state bankers associations around the country.
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