| Basic Banking Knowledge |
| Banking Today |
| Retail Banking Fundamentals |
| Fundamentals of Consumer Lending |
Referring Trust Customers |
| Consumer Credit Products |
Personal Tax Return Analysis |
| Fundamentals of Mortgage Lending |
Introduction to Financial Planning Products |
| Revitalizing Customer Service |
Referring Insurance & Annuities Customers |
| Understanding Financial Planning |
Referring Mutual Funds & Securities Customers |
| Retail Banking Sales Skills |
| Cross-selling Deposit Products |
Introduction to Relationship Selling |
| Effective Referrals |
Sales Coaching in the Bank |
| Building and Retaining Customer Relationships |
Successful Sales Campaigns |
| Small Business Banking Sales Skills |
| Calling on Small Business Customers |
| Servicing and Growing Small Business Relationships |
| Small Business Banking Fundamentals |
| Intro. to Analyzing Financial Statements |
Credit Products for Small Businesses |
| Fundamentals of Small Business Banking |
Retirement Products for Small Businesses |
| Overview of Financial Statements |
|
| Regulatory Compliance |
| Bank Secrecy Act |
OFAC |
| Fair Lending |
Truth-in-Savings Reg DD |
| Equal Credit Opportunity Act -- Regulation B |
Flood Disaster Protection Act |
| Truth in Lending Act -- Regulation Z |
Fair Housing Act |
| Home Mortgage Disclosure Act (HMDA) |
Americans with Disabilities (ADA) |
| Real Estate Settlement Procedures Act (RESPA) |
EFTA - Reg E |
| Fair Credit Reporting Act (FCRA) |
FDIC Deposit Insurance |
| Privacy for Customer Contact Personnel |
Extending Credit to Bank Insiders (Reg O) |
| Expedited Funds Availability (Reg CC) |
Bank Protection Act |
| Soldiers and Sailors Civil Relief Act |
Bank Bribery Act |
| USA PATRIOT Act |
Community Reinvestment Act |
| Fundamental Business Skills |
| Business Etiquette |
Ethical Issues for Bankers |
| Writing Bank Correspondence |
Managing Time at Work |
| Dealing Effectively with Co-workers |
|
| Management and Leadership |
| Performance Management |
Rewards and Recognition |
| Hiring the Best |
Corrective Action |
| Coaching for Success |
Improving Productivity |
| Managing Employee Relations |
Managing Change |
| Trust and Investments |
| Building Trust Expertise -- Trust Administration |
| Building Trust Expertise -- Taxation & Estate Planning |
| Building Trust Expertise -- Investment Management |
| Microsoft Office Courses |
| Word |
Outlook |
| Excel |
Windows |
| Powerpoint |
|
ABA
eLearning includes over 60 courses and 200 hours of training in the retail, small
business, personal trust, compliance, and management development areas.