Program Description:
This AIB course helps participants understand the unique
challenges of telephone sales and learn specific techniques
to overcome common obstacles to success. Exercises,
planning charts and an observation checklist help
participants learn and practice telephone sales.
This course covers:
- List three business reasons for using tele-consulting
- Set realistic tele-consulting performance goals
- Identify sales and service potential for existing clients
- List internal and external contact information sources
- Establish rapport and gain customer interest
- Conduct an effective tele-consulting interview and
make effective presentations
- Use scripts to handle objections appropriately
- Close a tele-consulting contact effectively.
Who Should Attend:
Personnel who make outbound telephone service and
sales contact with an assigned client portfolio.
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