Program Description:
This AIB course covers fundamental skills and techniques for
using the telephone effectively on the job. It spotlights the
importance of the telephone as a business tool and provides
practical tips and techniques for its effective use.
This course covers:
- Prepare for typical calls you make and receive
- Set up your work area to support effective telephone
communication
- Use effective call greetings as a caller and receiver
- Use questioning and listening skills that support
effective telephone communication
- Use an effective approach to handling special
telephone tasks
Who Should Attend:
Personnel who answer calls or make calls to customers
and other bank staff.
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